Complaints

Complaints

At HIT Property Management d.o.o., we are committed to providing the best possible service and customer experience. However, we understand that there may be instances where things do not go as expected. If you have a complaint regarding our services or products, please follow the steps outlined below.

How to Submit a Complaint

  1. Contact Us:

    Please reach out to us as soon as possible if you have an issue or concern. You can contact us via:

  2. Provide Details:

    To help us resolve your complaint efficiently, please provide the following information:

    • Your full name and contact information

    • A detailed description of the issue, including relevant dates, products, or services involved

    • Any supporting documentation, such as receipts or screenshots, if applicable

  3. Our Response:

    We will acknowledge your complaint as quickly as possible and aim to resolve the issue within a reasonable time frame. Our team will assess the situation and offer a suitable resolution, which may include a refund, replacement, or other appropriate actions.

Processing Time

We strive to resolve all complaints within [specify time frame, e.g., 10-14 business days]. If for any reason we cannot resolve your complaint within that time frame, we will notify you of any delays and provide an estimated resolution date.

Feedback and Resolution

Once your complaint is reviewed, we will notify you of the outcome. If you are satisfied with the resolution, we will consider the matter closed. If you are not satisfied, please let us know, and we will work with you to find an acceptable solution.

We value your feedback and are dedicated to improving our services based on your experience.